Refund Policy

Thank you for choosing our IT Service Providing Company. We are committed to delivering high-quality services to our customers. However, we understand that there may be situations where a refund is necessary. This Refund Policy outlines the terms and conditions for requesting and receiving a refund from our company. Please carefully review this policy before submitting a refund request.

Eligibility for Refund:

Refunds are applicable to services billed on a recurring basis, such as monthly or annual subscriptions.
One-time service fees, advance payment, hardware purchases, and third-party expenses are non-refundable.
Refunds are available within a specified period from the date of the initial purchase or subscription renewal. The refund period may vary depending on the specific service you have subscribed to.
Refunds are only applicable to customers who have made payments directly to our company. If you have made a payment through a third-party provider, you will need to contact them for refund requests.

Valid Refund Requests:

Service Disruption: If you experience a significant and prolonged service disruption that prevents you from accessing or utilizing the subscribed service, you may be eligible for a refund. You must promptly notify our customer support team and allow us a reasonable amount of time to address and resolve the issue before a refund can be considered.
Dissatisfaction with Service: If you are dissatisfied with the quality or performance of our service, you may request a refund within the specified refund period. We may ask for specific details regarding the reasons for your dissatisfaction to help us improve our services.
Double Billing: In the event of accidental double billing or overcharging, we will issue a refund for the excess amount upon verification of the error.

Limitations:

Refunds will not be granted in the following situations:

Termination of services due to a violation of our terms of service or acceptable usage policy.
Changes in your business requirements or circumstances.
Failure to provide accurate information or cooperate in resolving service-related issues.
Force majeure events or circumstances beyond our reasonable control that may temporarily impact service availability.

Modifications to the Refund Policy:

Our company reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

Please note that this Refund Policy is in addition to our Terms of Service and Privacy Policy. If you have any questions or concerns regarding our refund policy, please contact our customer support team for further assistance.

GENERAL TERMS FOR REFUND

TZ Creation offers a 100% Refund on all its design services, however it is not an unconditional 100% refund and certain conditions still apply.

TZ Creation Refund Policy will be Void if;

You have chosen a special or a custom package.
The primary design concept (for any service) has been approved.
You have demanded revisions beyond the initial design concepts (for any service).
The designs (for any service) have been finalized.
The website has been designed, developed and deployed live.
The company has not been contacted for more than 2 weeks without notice.
If the project placed on hold upon customer request, the refund will be voided.
Company’s policies, or policy, have been violated.
Other company, agency, professional or agent has been approached for the same project.
The creative brief is lacking in required information from the client end.
A complete design change has been demanded and provided.
If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
The business is closing or changing name or business.
Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service provided will not be subject to refund under any circumstances.
Once a client has accepted multiple sets of revisions (for any service), refund will not be applicable.
Services purchased exceeding 7 days and without a written request expressing the client's intention to discontinue or request a refund are not eligible for refunds under any circumstances. These services are explicitly excluded from our 100% money-back guarantee.

Charges:

In case where client express dissatisfaction with services not covered under our 100% refund policy, TZ Creation management will conduct a comprehensive review of the project. At our discretion, we may offer a partial refund to the client after deducting the charges for resources utilized during the project and any other additional fees or expenses incurred.
Please be advised that 35% administration charges will be applicable in case there's a change of mind on all orders cancelled within 24 hours.
Cancellations of orders prior to project initiation due to reasons unrelated to the design service itself for any number of reasons will be subjected to a 35% cancellation administrative fee.
To cancel a project prior to project initiation due to reason unrelated to the service itself the refund request must be made within 24 hours of order placement in order to receive a full refund. Failing to do so will cause in receiving a service fee charge if a cancellation is requested after the initial 24 hours.

CLAIM YOUR REFUND

To claim your refund, please follow any of the following steps:

Reaching out us on Whatsapp at +971 58 176 5760 and talk with your respective Project Manager to initiate a refund.
Live Chat. Click below button to start chat now and talk with a representative to initiate a refund.
Sending us an Email at info@tz-creation.tabrezdal.com to raise a refund request.

Refund Process:

To request a refund, you must contact our customer support team through email at info@tz-creation.tabrezdal.com. Please provide your purchase details, the reason for the refund request, and any supporting documentation if required.
Our customer support team will review your refund request within a reasonable timeframe and may request additional information or clarification if needed.
Once the required analysis is completed we will initiate the process according to our refund policy stated above.
If your refund request is approved, we will initiate the refund process. The refund will be issued using the same payment method used for the original purchase unless otherwise specified.
Refunds may take up to 7-14 Days to be processed and reflected in your account.
The refund approval will be at discretion of TZ Creation Management.
Management's decision on the matter will be final.

After you have received your refund, you will not have any rights to any material submitted by TZ Creation, unless mutually agreed with by the company and the customer through written agreement.

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